Skills & Competencies for Employee Relations Manager
Employee Relations Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Employee Relations Manager
Designs, plans, and implements a company's employee relations programs, policies, and procedures.
JOB RESPONSIBILITIES for Employee Relations Manager
Maintains good communication and positive relationships with employees to promote employee satisfaction. Guides department managers and employees throughout the performance management and goal setting process. Identifies and analyzes issues with employee relations infractions. Provides recommendations for resolutions.
Employee Relations Manager SALARY RANGE
BASE 50%
$125,660
TOTAL 50%
$134,919
Job Level
M02
Job Code
HR09200034
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department
Employee Relations Manager Skills and Competencies List
9 general skills or competencies (Job family competencies) for Employee Relations Manager
1
Job Family Competencies –
Internal Communications
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Compiles a list of issues and considerations in implementing an internal communications strategy.
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Level 2 Behaviors
(Light Experience)
Assists in the internal communication response to crises affecting organizational perception and reputation.
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Level 3 Behaviors
(Moderate Experience)
Deploys effective internal communication responses to concerns that affect our reputation.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates skills in leveraging internal channels to create impactful communications that drive engagement.
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Level 5 Behaviors
(Mastery)
Creates high-quality communication channels to internal audiences within your organization.
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2
Job Family Competencies –
Data Analytics
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Discusses best practices and concepts in data analytics.
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Level 2 Behaviors
(Light Experience)
Collects data from sources to provide data analysis and insights.
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Level 3 Behaviors
(Moderate Experience)
Makes recommendations based on findings from data analytics to report to potential clients.
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Level 4 Behaviors
(Extensive Experience)
Enhances data collection procedures to build analytic systems.
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Level 5 Behaviors
(Mastery)
Develops new Data Analytics methodologies and procedures to support business in decision making.
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3
Employee Relations Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Employee Relations Manager
Proficiency Level - 4
5
Competency for -
Employee Relations Manager
Proficiency Level - 5
10 soft skills or competencies (core competencies) for Employee Relations Manager
1
Core Competencies –
Conflict Resolution
Proficiency Level -5
Level 1 Behaviors
(General Familiarity)
Explains commonly used resolution processes.
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Level 2 Behaviors
(Light Experience)
Applies active listening skills and probing techniques to understand a conflict.
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Level 3 Behaviors
(Moderate Experience)
Guides participants in a conflict to rethink their current views.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the value and tactics of conflict management and how to use diplomacy.
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Level 5 Behaviors
(Mastery)
Designs a monitoring system that supervises the effectiveness of conflict solutions.
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2
Core Competencies –
Judgment and Decision Making
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Explains characteristics of an effective decision-making process.
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Level 2 Behaviors
(Light Experience)
Discusses the advantages and disadvantages of each option.
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Level 3 Behaviors
(Moderate Experience)
Incorporates feedback from customers, suppliers, and industry experts in the decision-making process.
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Level 4 Behaviors
(Extensive Experience)
Defines the priority and determines the desired business results.
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Level 5 Behaviors
(Mastery)
Creates new concept models to make strategic decisions in a very ambiguous situation.
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3
Employee Relations Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Employee Relations Manager
Proficiency Level - 4
5
Competency for -
Employee Relations Manager
Proficiency Level - 5
Summary of Employee Relations Manager skills and competencies
There are 0 hard skills for Employee Relations Manager.
9 general skills for Employee Relations Manager, Internal Communications, Data Analytics, Benefit Programs, etc.
10 soft skills for Employee Relations Manager, Conflict Resolution, Judgment and Decision Making, Coaching Others, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Employee Relations Manager, he or she needs to be an expert in Conflict Resolution, be skilled in Judgment and Decision Making, and be an expert in Coaching Others.
9 general skills for Employee Relations Manager, Internal Communications, Data Analytics, Benefit Programs, etc.
10 soft skills for Employee Relations Manager, Conflict Resolution, Judgment and Decision Making, Coaching Others, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Employee Relations Manager, he or she needs to be an expert in Conflict Resolution, be skilled in Judgment and Decision Making, and be an expert in Coaching Others.
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